Warranty
Warranty
All our watches come with a 2-year warranty, giving you complete peace of mind with your purchase.
What Is Covered
This warranty covers manufacturing defects in materials and workmanship under normal use. If your watch experiences any covered issue within the warranty period, we will repair or replace it at no additional cost.
What Is Not Covered
The warranty does not cover damage caused by:
- Accidents or impacts
- Misuse or improper handling
- Normal wear and tear
Proof of Purchase
To make a warranty claim, you will need to provide proof of purchase (such as your order confirmation or receipt). Please retain this documentation for the duration of your warranty period.
How to Make a Claim
- Contact us via the details below with your order number and a description of the issue.
- We may ask for photos or additional information to assess the defect.
- If the claim is approved, we will arrange a repair or replacement at no cost to you.
Contact Us
To start a warranty claim or ask a question, please reach out through our Contact page or email us at astarz.support@gmail.com. We aim to respond within 2 business days.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":93623320876,"merchantName":"Astarz\u0026co","personalized":true}},{"supports_subs":false,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":93623320876,"countryCode":"AU","merchantName":"Astarz\u0026co","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"gatewayType":"CONNECTED","merchantId":"M766XP9SRNV5W","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=AUD\u0026locale=en_US\u0026client-id=AexZEtAxk09Ncgj6FSWFFyGKbxxAZ_LTyJ2DPdJWl1YUlecinmc5AfIaRF2qYjWlusWahlzz6SVkY5Ci\u0026merchant-id=M766XP9SRNV5W\u0026intent=authorize","serviceableCountryCodes":["AC","AD","AE","AF","AG","AI","AL","AM","AO","AR","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BQ","BR","BS","BT","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CN","CO","CR","CV","CW","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GW","GY","HK","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LC","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MF","MG","MK","ML","MM","MN","MO","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PS","PT","PY","QA","RE","RO","RS","RU","RW","SA","SB","SC","SD","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","SS","ST","SV","SX","SZ","TA","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","UM","US","UY","UZ","VA","VC","VE","VG","VN","VU","WF","WS","XK","YE","YT","ZA","ZM","ZW"]}}]" access-token="4ccfc8d8a10b6d4146bfd275a68c5936" buyer-country="AU" buyer-locale="en" buyer-currency="AUD" shop-id="93623320876" cart-id="71fc0b2b8208ac7a0f2908451fa380c1" enabled-flags="["370070f3"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> </div>